Refund and Cancellation Policy

Effective October 18, 2026

Thank you for supporting Temple Of Restoration Outreach Ministries Inc. (TOROM). We value the trust placed in our church. This policy explains how we handle concerns about tithes, offerings, donations, ministry merchandise, and paid event registrations received by TOROM.

Tithes, offerings, and donations

All donations are final, except duplicate or unauthorized charges. Please review your gift amount and recipient before completing your donation.

If you believe a gift was charged more than once or a charge was not authorized, contact us promptly so we can investigate and arrange the appropriate refund for a verified duplicate or unauthorized charge. You may also report an unauthorized charge directly to your bank or payment provider; contacting the church first is not a condition of exercising that right.

If you have authorized recurring giving, cancelling future gifts does not refund gifts already processed. Use the giving service’s cancellation controls or contact us for help stopping future gifts.

Ministry merchandise

All merchandise sales are final, except damaged, defective, or incorrect items. This applies to physical and digital merchandise. We do not accept change-of-mind returns or exchanges.

If your item arrives damaged, is defective, or differs from what you ordered, email us with your order reference and a description of the problem. Include photographs when relevant. We will review the issue with you and arrange a replacement or refund as appropriate. Please contact us for instructions before mailing an item back; our mailing address is not an automatic return authorization.

Paid events and registrations

Registrations are final unless TOROM cancels or reschedules the event. We do not provide refunds for a participant’s change of plans or nonattendance.

If TOROM cancels an event, the paid registration is eligible for a refund. If TOROM reschedules an event, you may keep your registration for the new date or request a refund instead. Contact us with your registration reference so we can arrange it.

How to request help

Email [email protected] with:

• Your name and the email address used for the transaction.
• The payment date, amount, and transaction, order, or registration reference.
• A brief description of the issue and any relevant supporting information.

Do not email your full card number, card security code, or banking password. We may ask for additional information to verify the transaction and protect the donor or purchaser.

Approved refunds

Approved refunds are returned to the original payment method where supported. If that is not possible, we will work with the payer and payment provider to identify an appropriate method. The time before a credit appears depends on the payment provider and financial institution. Contact us if an approved refund has not arrived.

This policy applies to payments received by TOROM. For a payment made to a separate ministry or recipient through a link on this website, contact that recipient directly. Nothing in this policy limits rights provided by applicable law.

Temple Of Restoration Outreach Ministries Inc.
Mailing address: PO Box 5991, Lake Worth, FL 33466
Email: [email protected]

Please also read our Terms and Conditions.